• The Complete Guide to Understanding, Analyzing, and Improving Your NPS

  The Net Promoter Score (NPS) is one of the most powerful indicators for measuring customer satisfaction and loyalty to your product. Yet many teams struggle to analyze it effectively — and more importantly, to turn it into concrete actions. In this article, we share a comprehensive method for analyzing your NPS, along with best practices and practical tips to help you truly understand what your customers are telling you… and transform that score into a growth driver. [![](https://storageSome readers

• How to embed Surveys directly on your website

  Enhance user engagement by embedding surveys directly into your website pages. Follow these steps to set up and customize your in-page surveys without requiring technical expertise. 1️⃣ Go to Surveys Navigate to the survey section within your account to create or manage your surveys. [](https://downloads.intercomcdn.com/i/o/1117430710/427084d19Some readers

• Import Survey & Responses from CSV

  You are just starting on Screeb, but want to migrate your surveys, users and responses from your previous Survey tool ? We got you covered! With the Survey Import Feature, you can import surveys from almost any data source with a CSV file. How to do ? Step 0 - Get your CSV file First thing to do is preparing your CSV file for the import. Screeb will interpret the CSV columns as Survey data, and each row as Survey responses with the values for each column. [Some readers

• Introduction to Feedback Button

  Collecting Feedback via Feedback Button with Screeb A Feedback Button is a powerful and non-intrusive way to collect real-time feedback from users as they interact with your platform. It allows you to capture their thoughts and experiences at the exact moment they use your product, providing valuable insights to improve the user experience. Whether addressing immediate concerns or gathering ideas for new features, the Feedback Button serves as a continuous feedback loop for optimizing youSome readers

• How to configure the settings and design of my survey?

  This page will guide you through the personalisation of your survey, even if you're not a developer. There are two options : simple customization advanced customization (available on custom plan or as an add-on for the scale plan) Start here : Log in to your Screeb account Click on "Workspace Settings", located on the bottom left corner of the app: [![](https://storage.crisp.chat/users/helpdesk/website/-/7/0/6/a/706a6921e3386400/29ceba3a-52b0-43Some readers

• How to limit the number of displays and responses of your surveys

  With our Survey Capping feature, you have access to 5 ways of controlling the number of displays and responses for your surveys and the number of surveys you will display to your users. ||| Capping in Screeb may sometimes go beyond the defined limits, because we cannot exclude the case where two or more users are targeted at the same time while the capping is not reached yet. We explain everything in this video 👇 Go to SSome readers

• How to use Audio/Video feature ?

  How to use Audio/Video feature ? In Screeb, now you can engage your users with video surveys and gather their feedback through video or audio responses. 👉If you need to know more about this feature, please read this article Harness the power of this feature to not only boost your response rate but to truly capture the raw emotions and sentiments of your users. Here’s How to do it. ${color}[#5b7083](1️⃣ Survey EditorFew readers

• How to choose who will see your surveys (Targeting)

  In Screeb, you can precisely decide who will see your surveys with our Targeting Conditions. Here's how to use them. Audience Targeting Go to Design & Targeting When you created your survey, go the the ‘Design & Targeting’ tab. Here, you have the complete list of triggers you can use: [](https://downloads.intercomcdn.com/i/o/f9ft79uz/1551637626/Few readers

• Introduction to Link Surveys

  Collecting Feedback via Link Surveys with Screeb Link surveys is a different method for gathering feedback from users outside your platform. Step 1: Create a Survey Before diving in, create your survey : [](https://downloads.intercomcdn.com/i/o/f9ft79uz/1800726582/66b55cf491b0c6003c1f58a9b077/CleanShot%2B2024-08-23%2Bat%2B16_19_42.png?expires=1767195000&signature=Few readers

• My survey is not displayed to my users. Help me!

  More about targeting: 👉 How to choose who will see your surveys (Targeting) 👉 How to use your users' properties to choose when to display surveys Since the targeting engine built by Screeb runs in the background, you may not understand which rules prevent your survey from being dispFew readers

• How to Translate responses

  Screeb offers a seamless way to translate responses for surveys and messages, ensuring that you can communicate effectively with your audience in their preferred language. The response translation feature depends on two configurations: The workspace configuration: for the default translation and global availability The account configuration: for each member to choose their personal favorite language. Configuring Translation Settings Workspace Settings **Access WorkFew readers

• How to use variables in my surveys?

  In Screeb, you have the ability to customise your questions with variables using properties you collected about your users. 👉 If you need to know more about how you can collect user properties, please read this complete guide! You can use these properties to better target your users, but also to customise every questions in your surveys. Here's how to do it. 1️⃣ Add a new question to your survey (or edit an existing onFew readers

• How is CSAT calculated in Screeb?

  CSAT (Customer Satisfaction Score) is a key metric that measures user satisfaction. In Screeb, this score is calculated from responses to your CSAT questions added in your surveys. For the report to be available and for the CSAT to be calculated, you must use the CSAT question type in your surveys. [](https://downloads.intercomcdn.com/i/o/f9ft79uz/1369618879/27729c9aad85e0Few readers

• How to Add a Calendar Question to Your Screeb Survey?

  In Screeb's Survey Builder, you can add a Calendar question type, allowing respondents to book a meeting with you directly from within the survey. This feature integrates with various scheduling tools such as Calendly, Google Calendar, HubSpot, Cal.com, SavvyCal, and Microsoft Bookings. [](https://downloads.intercomcdn.com/i/o/1189541886/568bFew readers

• How to use your users' events to choose when to display your surveys

  With Screeb, you have several options to decide who, among your users, will see your surveys. First, you can decide to display them to all your users. That's how Screeb is set by default. But you can also create segment of users, based on their behaviour. Read more about it in this dedicated article. The third option is that you can decide who will see your surveys based on the events triggered by your users in your product. Here's the complete guide on how to do it. Track you users’ eventFew readers

• Introduction to Email Surveys

  Collecting Feedback via Email Surveys with Screeb Email surveys are a widely used method for gathering feedback from users, especially those who are no longer on your platform or those with whom you wish to maintain ongoing contact. It can be very useful for your monthly Emailing Product Newsletter for example! Step 1: Create a Survey Before diving in, create your survey : [![](https://storage.crisp.chat/users/helpdesk/website/-/d/f/4/8/df48d5e1c884d800/21bea966-ec09Few readers

• How to use your users' properties to choose when to display surveys

  With Screeb, you have several options to decide who, among your users, will see your surveys. First, you can decide to display them to all your users. That's how Screeb is set by default. But you can also create segment of users, based on their behaviour. Read more about it in this dedicated article. The third option is that you can decide who will see your surveys based on your users' properties. Here's the complete guide on how to do it. Collect your users' properties The first thing yoFew readers

• Introduction to URL Builder

  Introduction to URL Builder The URL Builder is a tool used by some interaction of Screeb surveys. Currently, Email and Link interaction are using this tool. The URL Builder lets you add custom properties to your URL in a user-friendly way. These properties are encoded and linked to the user when they click the URL. | Parameters are saved in your navigator on a Workspace Level. This means you can find the same Parameters set for the Survey A on the Survey B. This allows you to easily reuse aFew readers

• How to use formatting in your questions?

  Everyday in our emails, text messages or on social media, when we want to insist on something, we use text formatting. Bold, italic are the main ones but we also underline or add links to share our ideas. You can also format your text in questions you add to your Screeb surveys. Here's how: 1️⃣ Add a new question to your survey (or edit an existing one) Select the survey you want to edit, and click on Edit in the header menu. Now, click on + to add a new question, or on an existing qFew readers