• Introduction to Session Replay

  Availability varies by Screeb plan Your Screeb plan or custom agreement affect whether this feature is available. To learn more, read Pricing. What is Session Replay? Session Replays allow you to record and watch user interactions with your product on both web and mobile apps. By analyzing real user behavior, you can: UnderstandSome readers

• Introduction to Heatmaps

  Heatmaps Heatmaps help you understand how people interact with your web pages by visualizing clicks, friction, and scroll behavior directly on top of the interface. They are especially useful to uncover UX issues, understand where users struggle, and prioritize improvements with more confidence. With Heatmaps, you can quickly spot: highly clicked areas; dead clicks and rage clicks; low scroll reach; differences across desktop, tablet, and mobile; sessions related to a specific interFew readers

• Funnels Analysis

  The Screeb Funnel report helps you to spot friction in key user journeys (sign up, onboarding, conversion...) and to understand what you could improve with targeted in-app surveys. It will help you define "who" and "when" you need to ask question to your customers. 1- Technical setup The Funnel report is based on events. So the first thing you need to do is to push events to Screeb. You can do it by using our Segment integration, our Rudderstack integration or by using one of our SDK. [CliFew readers

• Export your surveys data

  You want to export your data and be able to use them anywhere you want? Here's how to do it. Where can I find the export feature? The Screeb export feature is located in the All Responses dashboard. Go to the Survey you want to export data from, and click on Analyze. Then go to All responses section, here, you have an Export button, on top of the screen. ![](https:/Few readers

• User Segments

  What is a User Segment ? A user segment refers to a subset of users within a larger group who share common characteristics, behaviors, or attributes. In various industries and contexts, user segmentation is a valuable practice to better understand and cater to the diverse needs and preferences of different user groups. By dividing users into segments, organizations can create targeted strategies, personalized experiences, and more effective communication. ⚠️ Segment Feature is disabled if yFew readers

• Users Profiles

  What is User Profile ? The User Profile is a feature in our Analytics section that allows you to quickly and easily view all the users of your web or mobile app. It provides key information about your users, such as User Properties (e.g., first name, last name, etc.) and quantitative insights about their activity, such as Daily Active Users and Monthly Active Users. ​ [![](https://storage.crisp.chat/users/helpdesk/website/-/4/b/9/9/4b996508914db400/fa5bd790-343b-49be-Few readers

• Export your Users information

  If you're interested in exporting all your users, you should know that it is possible, and here's how you can do it. Where can I find the export feature? You need to access to Users and then click on Export : You can export your users via excel, The CSV export can be carried out with or without filters. Choose to export all or with filters : When you clickFew readers