In Screeb, you can precisely decide who will see your surveys with our Targeting Conditions. Here's how to use them.
Audience Targeting
Go to Design & Targeting
When you created your survey, go the the ‘Design & Targeting’ tab. Here, you have the complete list of triggers you can use:
Those triggers are organized in 4 categories: Display this survey, Who, Where and When.
Display this survey
In the first category, you’ll be able decide if you want to display the survey when someone arrives on a page (and set the number of seconds you want to wait before displaying the survey), when someone leaves a page or by using a function in your code (called manual trigger).
Who
In this category, you’ll decide who is eligible to see the survey among your users. You can choose to display it to all your users (if they also respect all the other triggers) or only to specific people.
When you click on ‘Specific users’, a new window appears to let you select the conditions your users must meet to be eligible.
In this window, you have an estimation of the size of the audience that meet the conditions, to help you understand if you should target more or less people.
Where
In this category, the first thing you can set is the type of device where you want your survey to be displayed (Desktop, Tablet or Mobile). For mobile devices, you can even choose a specific platform (iOS, Android or Mobile Web).
Then, you can select the pages (for web) or screens (for mobile apps) where your survey will be displayed.
When
Finally, in the forth category, this is where you can precisely decide at which moment the survey will be shown to people. You have 5 different triggers here:
Duration of session: the time spent on the app/website since the beginning of the session, different from the first condition that is the time spent on this specific page
Percentage of scroll on the page
User reached an element: did the user scrolled down to a specific element present on the page (a div, an image, a form, etc).
App version: to show the survey only to specific versions of your mobile app. Really useful to ask questions after a new release, for instance.
Element Presence Check: to verify if a specific element (a div, an image, etc) exists on the page. Really useful to ask questions after an error message is displayed, for instance.
With all these triggers, and without any technical intervention, you can precisely decide who will see your survey, where and when!
Survey Settings
In addition to display conditions, you can also set several settings for your survey.
First, you can define a start date and an end date, to automatically launch and stop a survey.
Then, you can decide to re-display the survey after X days to a user who already responded and/or to someone who did not respond.
In the settings, you can also set capping for this specific survey to limit its number of displays and/or responses.
You can decide to launch a session replay recording when the survey is displayed, to have more context with the response.
Finally, you can also ask Screeb to automatically close a response when the user navigates to another page, even if they started to respond. That’s a great way to unsure that the response you’ll collect has been made in the right context.
The last thing you can use on this page is the Test Mode. By default, we don’t display again a survey to someone that responded to it (except after X days if you selected this option). But if you need to see your survey again and again when you test it, you can select this option. Be careful: it means it will be displayed over and over to any person that meets all the conditions set on the page. To ensure you’ll be the only one to see it, don’t forget to add a condition, like a unique parameter in the URL or a property about your user account.