Collecting Feedback via Link Surveys with Screeb
Link surveys is a different method for gathering feedback from users outside your platform.
Step 1: Create a Survey
Before diving in, create your survey :
Step 2: Access the Link Feedback Channel
Once your survey created, you can go to the share section, then select the “Email Survey”
Note: If this page looks different from what you expect, it may be because you’ve already used this survey with another feedback channel. No worries! You can enable multiple channels for the same survey. Just head to the left sidebar, then go to “Link” > “Diffusion.”
Step 3: Customize Your Link Design
By default, the link survey design uses the global design settings for your workspace. If you want a unique design for this specific email, follow these steps:
Go to the Design section by clicking “Link” > “Design” on the left sidebar, then enable a custom design for this survey.
You can customize:
The overall design of the link survey
The background of the hosted page where users land after clicking the survey link
You can preview your design changes in real time!
Here is an example :
👉 Don’t Forget to Save once finished!
Step 4: Configure the survey URL
Introduction to URL Builder
The URL Builder lets you add custom properties to your URL in a user-friendly way. These properties are encoded and linked to the user when they click the URL.
URLs are represented by buttons, but they function the same way as standard URLs with query parameters (e.g., key1=value1&key2=value2…). Enter the key in the Parameter column and the corresponding value in the Value column.
The survey refreshes automatically, so finalize your parameters before copying the email survey.
👉 Use value placeholders for your favorite email campaign tool! Example: key=respondent_id → value= {{ email }} Your tool will recognize the survey and replace it with the actual value.
Once your are done, copy the url.
⚠️ The URL Builder does not save the parameters defined for the url. Make sure to copy the url when you are done before leaving the page.
Step 5: Share Your Survey
Once your URL is ready with the necessary parameters, you’re set to share your survey. Distribute it via email, social media, or embed it on your website. Always test your link before sharing to ensure everything works as expected.
Since users will be responding through an external landing page, they won't have the same context or identity properties as they would on your platform.
By default, the users will be considered anonymous by Screeb, but you can prevent this by adding parameters to the URL.