AI is a central part of our Product Experience Platform. We’ve built Screeb around AI to help our customers being more efficient, save time and spot improvement opportunities in their digital experiences sooner. AI at Screeb is here to help you increase the adoption of your new features and your success.

At Screeb, AI is not a feature. It’s deeply linked into all the areas of our platform.

We use AI both to help you create and analyse content:

When you create a survey or a message, you can ask our AI to help you draft a scenario. You say what your survey or message should be about and our AI will create a draft that you’ll be able to edit before launching.

Also, when you’re creating new questions in your surveys, you can ask our AI to help you write it.

At Screeb, AI is mostly used to analyse the various insights you can generate with our platform.

One of the main problem with Session Replay is knowing which session to watch and spending a lot of time watching irrelevant sessions. Our AI helps you spot priority sessions to watch and then gives you a summary of each session so you don’t need to watch all of them. In a blink, you can read what happened during this session. Also, it gives you a global summary of what’s happening in sessions.

Our AI analyses how people behave in you key journeys to give you explanation and recommandations.

You can set a series of tags you want to add to the feedback you’ll receive. Our AI analyses the content and meaning of feedback to see if one (or more) of your tags should be added to them. Then, you can filter all our reports per tag or be alerted in Slack when a feedback with a specific tag is received.

For each feedback you receive, our AI will rate them from 0 to 5 on 4 emotions: joy, fear, anger and sadness. Then we generate a graph in your reports for you to visualise the emotions of your users, and you can filter all our reports on emotions.

This is currently our main report based on AI. It helps you save a lot of time by analyzing your feedback in real time. On this report you have multiple information:

This report enables you to compare your main metrics to our other customers. With AI, we compare data, give your recommandations and help you understand sooner what you should focus on.

Weekly briefings gather all the insights you collected with Screeb (sessions, funnel, feedback, interactions with in-app messages & product tours) and summarize everything in a single email for you to have an overview of what happened in your product this week. All this gathering an summarizing is done by AI. Also, our AI writes recommandations of actions based on those insights.

You can add various recipients with different roles in your organization. The content of the email will be tailored to their role, thanks to AI.

For security and privacy reasons, and to better comply with the GDPR, we chose to use the Mistral Small model made and hosted by Mistral.ai.

This choice was the best to be able to quickly deploy new AI-powered features while ensuring that your data is not shared with an American company and while respecting our budget and costs-constraints.

Also, if today we are using the Mistral API so we can focus on building the features, choosing a Mistral model also gives us the opportunity to host them ourself in the future since their models are open sourced.

We don’t use any OpenAI model or API at Screeb.

Also, we chose to use a Large Language Model (LLM) and not specialized models since most of the features we want to integrate to Screeb are doable with a LLM and since it’s easier for us to maintain, compared to having multiple models to host ourselves.

Mistral AI offers APIs for building SaaS features with several notable characteristics around privacy and compliance. As a European company based in France, Mistral AI operates under EU jurisdiction and designs its services to align with GDPR requirements. They implement data minimization practices and provide transparency about their data handling procedures.

Also, their contract ensure that no data that we share with them are used to train their model, which is not the case for OpenAI for instance.

Finally, as said above, in the future we’ll be able to host their model ourself, ensuring even more the security and privacy of your data, which is not possible with most of the other AI models providers.

Even if we’re working with a European partner hosting their data in Europe, we make sure not to share any private data with them. No user information or property are shared with Mistral. We only share raw data (events, feedback…) without information about who created those data.

While we also respect our ‘no private information shared with Mistral’ policy for Session Replay, some actual screen content could contain private information. For instance, if on the homepage of your product you display the name of your user, that information contained in the recording could be share with Mistral, for summarizing purpose.

You can prevent that by opting for a complete text masking in your recordings.

Letting us do the analysis work on your behalf is the best way to ensure that you’ll save a lot of time. You won’t need to export data, you won’t need to iterate on finding the right prompt and won’t spend any time analyzing the results to make sure everything is right, since ChatGPT and other AI tools can hallucinate.

We spend a lot of time working on our prompts so you don’t have to do it. Crafting the right prompts for reports like the ones we have in Screeb require a strong expertise both in customer insights and prompt engineering.

If you choose to use ChatGPT (or any other tools like that), you’ll have to share all your customers data with them. Based on the tool you’ll use, it could mean that those data will be used to train their model and won’t be protected. Also, most of those tools are made by American companies and hosted by American cloud providers, meaning that your data would leave the EU which is not GDPR compliant.

For now, our reports are pre-built and designed to help all of our users. We don’t offer features to customized them or our prompts for the moment.

Yet, if you have specific needs for a tailored report based on AI, please tell us!