Screeb markets a Product Experience platform that enables operators of Digital Media (the “Clients”) to observe and analyze, in real time, the behavior of their End Users and to collect user feedback.

These General Terms and Conditions of Sale (“GTC”) govern the contractual relationship between Screeb and its Clients. Screeb may amend them at any time; the version applicable shall be the one in force on the date of the Order.

GTC: These General Terms and Conditions of Sale.

Client(s): The company subscribing to the Solution.

Order(s): The subscription to a plan including the Services, as defined in the applicable order form.

Monthly Active Users (MAU): Monthly active users who have connected at least once per month to the Client’s digital media (unique monthly visitors) and have triggered at least one event in the last 30 days.

Responses: The number of answers collected through questionnaires distributed on digital media. These responses represent user interactions with the surveys, whether by selected choices, filled fields, or any other voluntarily submitted data.

End User(s): Visitors of the Client’s Digital Media.

SDK: Software Development Kit provided by Screeb, enabling the technical integration of the Solution within the Client’s Digital Media.

Event: Any user action or interaction detected by Screeb’s SDK.

Fair Usage: Reasonable and compliant use of the Solution within the limits defined by the subscribed plan, particularly regarding event volumes.

Contract: The set comprising the order form, these GTC, the Data Processing Agreement (DPA), and any applicable special conditions.

Party(ies): The Client and/or Screeb.

Service(s): The services provided by Screeb, including access to the Solution.

Solution: The software platform provided by Screeb.

Digital Media: The Client’s website or mobile application.

User(s) or Team Member(s): Employees or authorized third parties allowed to use the Solution.

These GTC govern the contractual relationship between the Parties regarding the use of the Solution. They shall apply notwithstanding any contradictory provisions contained in other documents, including the Client’s general purchasing terms.

In the event of any contradiction between the terms of the order form issued by Screeb and those of these GTC, the provisions of the order form shall prevail.

The Client acknowledges that an order form issued by the Client is not required and would serve administrative purposes only; none of its terms shall apply. The relationship between the Parties shall be governed solely by the Contract.

Upon request, Screeb shall mention the Client’s purchase order number on invoices (for administrative convenience only), provided such number is reasonably communicated prior to the billing date.

The Client selects online the subscription plan for the Solution that suits its needs and accepts its conditions prior to any use.

Screeb offers several subscription plans—Essentials, Plus, Pro, and Enterprise—detailed at the following link: https://screeb.app/pricing/

Each plan includes all platform features. The applicable price depends on the volume of data used (volume of active users (MAU), responses collected, and session replays).

The Client may adjust its plan at any time as its needs evolve.

Screeb reserves the right to limit access to certain data volumes or features if the thresholds included in the subscribed plan are exceeded. In such a case, the Client will be notified and may choose to upgrade to a higher plan.

Each subscription plan includes a 14-day free trial, after which the subscription becomes payable.

The Contract is entered into for a fixed initial term of one (1) month or one (1) year, depending on the subscription formula chosen by the Client when placing the Order.

The effective date of the Contract shall be the date indicated on the order form or, failing that, the date of activation of the subscription and/or account creation.

At the end of the initial period, the Contract shall automatically renew for successive periods of the same duration (monthly or annual), unless terminated by either Party.

The Client may terminate the Contract at any time before the end of the current period, by giving at least fifteen (15) calendar days’ written notice prior to the renewal date. Termination may be effected directly through the “Account Settings > Billing > Contact us” section or by written notice to the assigned Customer Success Manager.

In case of termination, the subscription shall remain active until the end of the current contractual period, with no prorated refund.

The Client may export its data at any time during the term of the Contract through the functionalities available in its user account.

Screeb grants the Client a personal, non-exclusive, non-transferable, and non-assignable right to use the Solution internally, in accordance with these GTC, for the sole purpose of performing the Services during the term of the Contract, worldwide.

The right of use includes the right to display and use the Solution solely for the Users and/or End Users and/or contacts designated in the order form and on or through the Client’s Digital Media.

Except as expressly provided in the order form, the Client shall not (i) make the Solution available to any third party (other than Users and/or End Users and/or designated contacts), except to group companies expressly listed in the order form; or (ii) engage in any other use such as adaptation, modification, translation, arrangement, combination with other software, dissemination, decompilation, or maintenance.

By exception, Screeb authorizes the Client to incorporate Screeb SDK code within its own software solely for the purposes defined in the order form. The Client is strictly prohibited from reverse-engineering or decompiling Screeb SDKs.

The Client agrees to a reasonable use of Screeb’s SDK, particularly concerning the volume of tracked events. Screeb reserves the right to limit, suspend, or charge additional fees in the event of excessive or non-compliant use beyond the limits defined in the Client’s subscription plan.

The Solution is accessible exclusively online and is subject to the technical contingencies inherent to the Internet, including potential interruptions. Consequently, Screeb shall not be held liable for any unavailability or slowdown arising therefrom.

Screeb shall use its best efforts to make the Solution available 24 hours a day, 7 days a week, except during maintenance operations.

The Solution may be temporarily suspended due to planned maintenance operations, corrective or preventive actions, or updates to its technical infrastructure or network. Such operations shall be scheduled to minimize disruption whenever possible.

During the performance of the Contract, personal data of the Client’s employees may be processed by Screeb. Under applicable data protection law, the Client is the data controller, and Screeb acts as a data processor. Screeb shall not sell personal information or contacts to third parties.

In the use of the Solution, no personal data of Users is collected without their knowledge. The Solution only collects non-personal, anonymous data that cannot be linked to personal information from a Client account.

The Client is solely responsible for the quality, legality, and relevance of the data and content collected via the Solution.

The Data Processing Agreement (DPA) defines the conditions under which Screeb undertakes to process personal data on behalf of the Client.

Any significant change affecting data protection shall be communicated to the Client. The DPA is available upon request or attached to the Contract.

Screeb stores data with its hosting provider using a dedicated network system designed for data protection and backup. Only authorized Screeb personnel may access the consolidated statistics generated by the technical solution. Access to such reports is protected by password and personal authentication. Screeb employees are contractually bound to maintain confidentiality and data security. Screeb reserves the right to share anonymized, aggregated data to improve service quality.

Screeb also tracks data collection requested from Users to assist in survey design.

Further information on data security is available in the “Privacy Policy.”

By default, Screeb retains collected data (survey responses, tracked events, replays, etc.) for a period of 12 months from collection. This period may be adjusted upon written request and acceptance by Screeb. After the retention period, data will be automatically deleted unless a legal obligation or specific agreement between the Parties provides otherwise.

The total price corresponds to access to and use of the Solution according to the selected plan and billing frequency.

Unless otherwise stated, the Client benefits from 14 days of free access and may subscribe to additional options or change its plan at any time.

Prices are quoted in euros and include all applicable taxes.

Prices shall be revised annually on January 1st based on the latest Syntec Index published, according to the formula:
​P1 = P0 × S1 / S0,
where:

If the index is discontinued and no agreement is reached, the President of the Commercial Court of Nantes shall determine a new index closest to the discontinued one.

Unless otherwise stated, the Client shall pay invoices in euros within thirty (30) days of issuance, by automatic debit, SEPA transfer, or credit card.

The subscription fee is payable in advance each month or year on the anniversary date.

For “Scale” Clients, the Client authorizes Screeb to debit the provided payment method for all fees due under the Contract as long as the account remains active or has an outstanding balance.

Invoices are available in the Client’s account.

Any unpaid amount shall accrue interest at three times the legal interest rate, plus a flat collection fee of forty (40) euros.

Thirty (30) business days after a formal demand for payment remains unanswered, Screeb may suspend the Solution until full payment is received, without prejudice to damages or the right to terminate the Contract.

Each Party shall be liable for the consequences of its own faults, errors, or omissions, as well as those of its subcontractors, causing direct damage to the other Party.

Screeb shall not be liable for indirect or consequential damages, including but not limited to loss of orders, business interruption, loss of profits, reduction in turnover, or reputational harm, nor for any third-party claims against the Client.

In any event, Screeb’s total liability for damages arising from the performance or non-performance of its obligations shall not exceed the annual amount received by Screeb under the Contract.

The Client shall provide Screeb with sufficient development resources, files, and information in due time to ensure timely access and implementation of the Solution.

The Client confirms having reviewed Screeb’s documentation necessary for assessing implementation feasibility, and acknowledges that such conditions shall not delay deployment.

Neither Party shall be held liable if prevented from performing its obligations due to force majeure, as defined by French case law.

The Party invoking force majeure shall notify the other Party by registered letter with acknowledgment of receipt. Performance shall be suspended for the duration of the event. If the interruption exceeds thirty (30) days, either Party may terminate the Contract by registered letter with acknowledgment of receipt.

Each Party declares having all necessary rights and authorizations to perform its obligations.

Screeb declares that the Solution it developed is original under the French Intellectual Property Code, that it owns all intellectual property rights thereto, and lawfully holds usage rights for any third-party software used.

The Contract does not grant the Client any ownership rights over the Solution, which remains the exclusive property of Screeb.

The Client agrees not to infringe upon Screeb’s rights and to take all necessary measures to ensure protection of Screeb’s intellectual property.

If a third party claims copyright infringement arising from the Client’s use of the Solution, Screeb shall indemnify the Client provided that:

Under this warranty, Screeb shall either:

In all cases, Screeb shall cooperate fully to assist the Client in its defense.

Screeb may use the Client’s trade name, trademarks, and logos, as provided, during the Contract term as commercial references on any media, including websites and marketing materials.

Any other use requires prior written consent from the Client.

Screeb shall treat as strictly confidential all information received from the Client in connection with the Contract, including organizational, service-related, and business information, and shall not disclose such information during or after the Contract term, except where it has entered the public domain.

Both Parties agree to maintain confidentiality over any information shared under the Contract and not to disclose it without prior written consent, implementing appropriate measures to protect such information.

Screeb reserves the right to amend these GTC at any time, notably to reflect service, legal, or business changes.

The new GTC shall be notified to the Client at least thirty (30) days before taking effect, by email or via the Solution.

If the Client does not respond within that period, the new GTC shall be deemed accepted upon their effective date.

In case of refusal, the Client may terminate the Contract without penalty before the effective date of the new GTC, as provided in Article 5.

Screeb declares having subscribed to a professional liability insurance policy covering financial consequences arising from its contractual liability. A valid insurance certificate shall be provided upon the Client’s request.

The Contract may not be assigned, in whole or in part, for value or free of charge, by either Party without the prior written consent of the other.

However, the Client authorizes Screeb to assign the Contract to any company within its group or to any entity controlling or controlled by it, within the meaning of Article L.233-3 of the French Commercial Code. The Client shall be informed of such transfer by any appropriate means.

The Parties agree to act towards each other in good faith and to promptly inform one another of any difficulties encountered in performing the Contract. They shall refrain from any conduct that may deprive the other Party of rights or benefits due under this Contract.

The Contract shall be governed by and construed in accordance with French law, even if one of the Parties is foreign or the Contract is performed wholly or partly abroad.

The language of the Contract is French, which shall prevail in case of discrepancy between versions.

Any dispute arising from the formation, interpretation, execution, or termination of the Contract shall be submitted exclusively to the Commercial Court of Nantes, notwithstanding multiple defendants or third-party proceedings.