> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.screeb.app/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Introduction to Link Surveys

# Collecting Feedback via Link Surveys with Screeb

Link surveys is a different method for gathering feedback from users outside your platform.

### Step 1: Create a Survey

Before diving in, create your survey :

![](https://storage.crisp.chat/users/helpdesk/website/-/7/c/d/4/7cd4109b633c3c00/542333cf-3764-4afa-8fa5-d42a2a_1xnquhp.png)

### Step 2: Access the Link Feedback Channel

Once your survey created, you can go to the share section, then select the "***Email Survey***"

![](https://storage.crisp.chat/users/helpdesk/website/-/9/e/4/e/9e4e19a6d1c36800/984274e9-6e41-4419-a873-11f0af_13ycaa.png)

*Note: If this page looks different from what you expect, it may be because you've already used this survey with another feedback channel. No worries! You can enable multiple channels for the same survey. Just head to the left sidebar, then go to "Link" > "Diffusion."*

![](https://storage.crisp.chat/users/helpdesk/website/-/b/8/e/3/b8e3844a02d32000/4cc81e25-84cd-43d5-8e48-9694fe_1t4jowk.png)

### Step 3: Customize Your Link Design

By default, the link survey design uses the global design settings for your workspace. If you want a unique design for this specific email, follow these steps:

![](https://storage.crisp.chat/users/helpdesk/website/-/c/b/b/a/cbba6deb316a7800/b8136885-8eb9-445f-8928-971743_1cydtqr.png)

Go to the Design section by clicking "Link" > "Design" on the left sidebar, then enable a custom design for this survey.

You can customize:

* The overall design of the link survey
* The background of the hosted page where users land after clicking the survey link

You can preview your design changes in real time!

Here is an example :

![](https://storage.crisp.chat/users/helpdesk/website/-/a/1/1/0/a110139b4ee45000/5b432439-21f5-4178-842c-d68bf1_fqbbmz.png)

| 👉 Don't Forget to Save once finished!

### Step 4: Configure the survey URL

| Take a look at how to use URL Builder 👉 [Introduction to URL Builder](https://help.screeb.app/en/article/introduction-to-url-builder-czmrds/)

### Step 5: Share Your Survey

Once your URL is ready with the necessary parameters, you're set to share your survey. Distribute it via email, social media, or embed it on your website. Always test your link before sharing to ensure everything works as expected.

Since users will be responding through an external landing page, they won't have the same context or identity properties as they would on your platform.
By default, the users will be considered anonymous by Screeb, but you can prevent this by adding parameters to the URL.

![](https://storage.crisp.chat/users/helpdesk/website/-/8/d/5/1/8d514c8cfcdc200/158fe454-198e-4b04-9b0e-38deaa_1jxzje1.png)